Cancel Booking - DE Start Method

Cancel Booking Request

Cancelling a booking is a two-stage process:

  1. Check if the booking is cancellable, and any charges for doing so, using the GET method outlined below;
  2. Cancel the booking using the POST method outlined below.

Method

GET / POST

Endpoint

The endpoint to use is (where YourBookingRef is the Holiday Extras booking reference):

https://payment.holidayextras.co.uk/legacy/booking/YourBookingRef

Request Parameters

Step 1: Check if booking is cancellable (GET)

NB: All parameter names are case sensitive.

Name Data Type Format Mandatory? Additional Information
StartCustomer String [0-9] 6 chars Y This will be assigned to you by your Account Manager during set up.
BusinessUnit String [0-9] 3 chars Y This will be assigned to you by your Account Manager during set up.
Operator String [A-Z] 3 chars Y This always defaults to BJT.
key String [A-Z] Y This will be assigned to you by your Account Manager during set up.
token String [0-9] 9 chars Y This is the same token used in the availability request.
ConfirmCancel String 1 chars Y Set this to N for this initial step.
CancelRef String [A-Z] 10 chars Y The reference for the cancellation, e.g. agent’s initials.

Step 2: Cancel booking (POST)

NB: All parameter names are case sensitive.

Name Data Type Format Mandatory? Additional Information
StartCustomer String [0-9] 6 chars Y This will be assigned to you by your Account Manager during set up.
BusinessUnit String 0-9] 3 chars Y This will be assigned to you by your Account Manager during set up.
Operator String [A-Z] 3 chars Y This always defaults to BJT.
key String [A-Z] Y This will be assigned to you by your Account Manager during set up.
token String [0-9] 9 chars Y This is the same token used in the availability request.
ConfirmCancel String 1 chars Y Set this to N for this initial step.
CancelRef String [A-Z0-9] 10 chars Y The reference for the cancellation, e.g. agent’s initials.

Cancel Booking Response - DE-Start Method

The cancel booking response will confirm that a booking has been cancelled in our system.

For a detailed explanation of the fields returned, please see below:

Field Additional Information
Booking/BookingRef This is the reference for this booking. It must be referred to in all communication with us concerning this booking.
NB: Our booking references are up to 12 char alphanumeric (including 1/I and 0/O/Q).
Cancel/RefundAmount This shows the amount to be refunded to the customer.
API_Header/Request A list of parameters that were sent in the booking request.

Credit Card Fees

As of 12th January 2018 we no longer charge credit card fees, in line with the Payment Services Directive (PSD2). This applies to both UK and EU products.

Worked examples

Below are worked examples of both the request and response for cancelling a booking.

Cancel Booking Request - Step 1

https://payment.holidayextras.co.uk/legacy/booking/YourBookingRef?BusinessUnit=YourBusinessUnit&ConfirmCancel=N&Operator=BJT&SStartCustomer=YourStartCustomer&key=YourKey&token=YourToken&CancelRef=YourCancelRef

Cancel Booking Response - Step 1

<?xml version="1.0" ?>
<API_Reply System="ABG" Version="1.0" Product="Cancel" Customer="A" Session="123456789" RequestCode="9" Result="OK">
  <Booking>
    <BookingRef>YourBookingRef</BookingRef>
    <StartRef>YourStartRef</StartRef>
  </Booking>
  <Cancel>
    <CancelFee>0.00</CancelFee>
    <CancelInfo>Es gibt keine Geb&#252;hr f&#252;r die Stornierung dieser Buchung</CancelInfo>
  </Cancel>
  <API_Header>
    <Request>
      <BusinessUnit>YourBusinessUnit</BusinessUnit>
      <ConfirmCancel>N</ConfirmCancel>
      <Operator>BJT</Operator>
      <StartCustomer>YourStartCustomer</StartCustomer>
      <key>YourKey</key>
      <token>YourToken</token>
      <CancelRef>YourCancelRef</CancelRef>
      <system>de</system>
      <System>ABG</System>
    </Request>
  </API_Header>
</API_Reply>

Cancel Booking Request - Step 2

https://payment.holidayextras.co.uk/legacy/booking/YourBookingRef

    <Request>
        <BusinessUnit>YourBusinessUnit</BusinessUnit>
        <ConfirmCancel>Y</ConfirmCancel>
        <Operator>BJT</Operator>
        <StartCustomer>YourStartCustomer</StartCustomer>
        <key>YourKey</key>
        <token>YourToken</token>
        <CancelRef>YourCancelRef</CancelRef>
    </Request>

Cancel Booking Response - Step 2

<?xml version="1.0" ?>
<API_Reply System="ABG" Version="1.0" Product="Cancel" Customer="A" Session="123456789" RequestCode="9" Result="OK">
  <Booking>
    <BookingRef>YourBookingRef</BookingRef>
    <StartRef>YourStartRef</StartRef>
  </Booking>
  <Cancel>
    <CancelFee>0.00</CancelFee>
    <CancelRef>YourCancelRef</CancelRef>
    <CancelInfo>Bitten Sie um R&#252;ckgabe des Kundenvouchers, da er seine G&#252;ltigkeit nicht verliert</CancelInfo>
  </Cancel>
  <API_Header>
    <Request>
      <BusinessUnit>YourBusinessUnit</BusinessUnit>
      <CancelRef>YourCancelRef</CancelRef>
      <ConfirmCancel>Y</ConfirmCancel>
      <Operator>BJT</Operator>
      <StartCustomer>YourStartCustomer</StartCustomer>
      <key>YourKey</key>
      <token>YourToken</token>
      <system>de</system>
      <System>ABG</System>
    </Request>
  </API_Header>
</API_Reply>