Errors
List of errors that can be returned from the API. Your application can handle the error by code.
| Error code | Example message | Description |
|---|---|---|
| TokenError | Missing token in request | Missing auth token in the request. |
| HtmlToPdfError | Failed to generate pdf | Faild to generate confirmation pdf. |
| Invalid agentCode | Invalid agent code | Agent code is not valid/provided in agent lookup request. |
| Agent Lookup Error | Unable to retrieve agent details - are you missing a password? | Agent lookup failed to retrieve agent details. |
| TerminalError | Failed to find any terminals | Request failed to retriave terminals data. |
| SMS Error | Missing params to reply to a customer Message too long at {message.length} characters No customerInteraction supplier Failed to send sms message |
Failed to send sms message. |
| MissingParameter | BookingRef is required Address is required in url Mobile number is required in url location is required registration is required |
Required parameter is not provided in the request. |
| group-booking | For bookings of 7 or more people, please contact us to discuss your requirements | |
| chauntry-unavailable | Chauntry: Server Unavailable | Request failed because Chauntry service is unavailable. |
| NoRows | Found nothing matching | Lookup return empty resultset. |
| 405 | To confirm a cancellation request you must use the POST method. | HTTP method is not allowed. |
| 0000 | Invalid Email Address | Missing email param while ammending a booking. |
| 0004 | Product is not available | Availability lookup product is not available. |
| 0037 | Sorry, we have no availability for the dates and times selected. | Availability lookup does not find availability for dates and times provided in the request. |
| 0051 | Invalid Booking Number | |
| 0052 | Your email address was not the one used to make this booking, please try again. | |
| 0053 | This booking cannot be displayed. If you are a Travel Agent please login and try again, or check you’re logged in as the correct agent. For additional assistance please call 0871 360 2422 | |
| 0071 | Invalid ABTANumber and/or password | |
| 0071 | No Upgrades for this Site | |
| 1435 | Missing or empty mandatory Itinerary/ArrivalDate parameter | |
| 1441 | Please make sure you have entered a depart date. | |
| 1466 | Missing or empty mandatory Adults field | |
| 9999 | An unknown error occurred | Internal error occurred. |
| F0071 | Availability requests require the following parameters: From, To, ArrivalTime, DepartTime, PickupLocation, DropoffLocation, DateOfBirth | |
| F0071 | Invalid arrival date | |
| F0071 | Invalid arrival date and/or time | |
| F0071 | Bookings cannot be made for stays before today | |
| CRS000 | Booking not found | |
| CRS001 | Could not look up booking details | |
| CRS002 | Saved name does not match one entered |
Reply
<API_Reply Result="OK">
<?xml version="1.0"?>
<API_Header>
...
</API_Header>
<Error>
<Code>ErrorCode</Code>
<Message>ErrorMessage</Message>
</Error>
</API_Reply>